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Telephone Support and Consultation
An essential part of your business management software
system is ongoing Technical Telephone Support. our personalized
service allows you to receive year-round experienced phone consultation
and business guidance for one affordable annual investment. No surprises!
Our staff can help you resolve specific questions and problems,
making it possible for you to get the most out of your software
investment.
Osborne Charles Group offers two support plans for our customers:
Premium Support
Plan for Microsoft Great Plains :
The Premium Support Plan "comes standard" with new
Great Plains installations, so that we can offer the comprehensive assistance
that is necessary in the first year of running a new business management
system. Premium Support offers greater freedom and flexibility and
is typically more cost-effective than Incident Based Support. Contracts
are renewed annually and price is based on a percentage of the replacement
value of the software. The Premium Support Plan "comes standard"
with new Great Plains installations, so that we can offer the comprehensive
assistance that is necessary in the first year of running a new
business management system. Premium Support offers greater freedom
and flexibility and is typically more cost-effective than Incident
Based Support. Contracts are renewed annually and price is based
on a percentage of the replacement value of the software.
Premium Support Plan for Microsoft Great Plains includes:
- Convenient toll free number for your calls ·
- Includes resolution of unlimited questions or issues related
to the business management software system.
- Remote Desktop access to your server if a high speed internet
connection is available
- Questions/issues are logged through our support staff, however,
faxes and e-mails are also accepted.
- Priority response over Incident Based Support clients, typically
within a 1 to 2 hour turn-around time.
- Support questions/issues are generally addressed in the order
in which they are received, however, emergency calls are given
top priority.
- Assistance in the use of the CustomerSource Website (provided
by Micorosoft Great Plains if customer's maintenance is current).
Premium Support Plan for Small Business
Management
Software Solutions
(Quickbooks, Peachtree, Microsoft Small Business Financials)
For our Small Business Management customers, Osborne Business Solutions
provides you with more than just product support through the Osborne
Charles Group. You also receive year-round experienced accounting
consultation and business guidance from our sister company Osborne
Accounting for one affordable MONTHLY investment. No surprises!
You will know exactly what you will be spending for the support
of your product that also includes personalized accounting services.
Our partnership with you will allow you to frequently call us with
any product or business question knowing that the 'meter is not
running' with every call.
Premium Support Plan for Small Business Management Solutions includes:
- Convenient toll free number for your calls
- Unlimited phone Consultation
- Tax Planning & Preparation
- Tax Compliance
- Accounting & Record Keeping
Incident Based Support
Plan
The Incident Based Support Plan provides you with a secondary
level of support. Incidents may be purchased in 1, 5 or 10 packs,
according to your anticipated needs.
- An incident is defined as a single question about a particular
area of your business or business management system. It includes
unlimited conversations and correspondence with our staff on that
particular subject or area.
- There is no expiration date on purchased incidents.
- Questions/issues should be logged through our support or consultation
staff, however, faxes and e-mails are also accepted.
- Priority response is granted to our Premium Support Plan customers,
after which questions from customers on Incident Based Support
are addressed in the order in which they are received.
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